Limited One Year Warranty
Please retain your receipt
In the event of a manufacturing defect or malfunction of the Petssager your product has a “One Year Warranty” specified on the packaging. Funked Up Pet Products agrees to and shall repair or replace the Product at no charge to you. This limited warranty does not apply to damage resulting from ordinary wear and tear, misuse or abuse.
To arrange an exchange please call our customer service team on 0412998755. We will then discuss the fault with you and give the instructions on where to send your faulty item to. The product must be returned to us in the original packaging, and with the applicable receipt, any other paperwork, parts and accessories to ensure credit or replacement.
Please note the original receipt MUST be presented before a warranty claim is made.
Returns & Exchanges Policy
If you’re returning an item because you’ve chosen the wrong colour. The item you’re returning must be unused and complete with in the original box along with all accessories. We are not responsible for the postage incurred in returning the item to us (unless, of course, we’ve stuffed up!). Returns must be made within 14 days of receipt of the original purchase and should be clearly labelled with your contact details in case we need to reach you. Please call our customer service team first on 0412998755 to obtain the return postal address.
How long will standard shipping take?
All our standard shipping is sent via Australia Post from our warehouse. Your order is expected to be delivered in 2-5 business days within Metro areas. Regional destinations may take up to 7 business days. Delivery times may vary depending on location and public holidays. Signature is required at the time of delivery. If you are not home the courier will leave a card in your letterbox stating the Post office to collect if from. Australia post will require you to provide proof of identity.
How long will Express Shipping take?
We use Australia Post Express; the estimated delivery time for express post orders is 1-3 business days. Shipping times may vary depending on location and public holidays. Express parcels do not require a signature on delivery, you accept full responsibility and Funked Up Pet Products cannot be held liable if your order goes missing after it has been deemed delivered by the carrier.